Award winning social intranet
A new custom intranet for Wellcome
Objectives
Replacing an old and muddled intranet with:
- Clear prioritised information
- Easy to use on mobile
- Easier to find people
- More interesting
- Less corporate
Team
Working as lead designer in a multidisciplinary product team including content strategist, UX researcher, front and back end developers, and devOps.
Groups
User run groups built around teams, projects or personal interests with news and events curated by members.
Guidance
Content tested guidance on how to work at Wellcome.
Wayfinding
Orientation
- Toilets
- Kitchens
- Catering
- Printers
Finding space
- Meeting rooms
- Available space
Finding people
- Teams
- Desks
Outcomes
Staff can run groups, share news and events, and discussions they feel more connected as a result. “Trustnet isn’t different because of what it does, but how it’s made.”
Page views doubled
1,593,960 pageviews vs 869,993
Usage became stickier
Bounce rates down by 7.36%
Content is more relevant
Pages per session 4.12 from 2.37
“I loooooove Trustnet. It’s really easy to use. And pretty.”
Wellcome Staff Survey
Award winning
Commended in the Nielsen Norman Intranet Awards
Trustnet gives staff the tools and information they need, to help people work better together.
“the simplicity and elegance of its visual design and pared-down navigation, make this intranet engaging and easy to use.”
Nilson Norman Group